Honestly, I don't think that's it. Between this experience with DSL and my last experience before I moved to NH, I spent a lot of time on the phone with the tech support people and they were always very patient, courteous and as helpful as they could be, not being able to get their hands directly on my computer to see what was going wrong. This experience with the woman who fouled up my account was the first time one of the CSRs was less than helpful, and even so she was polite and patient with me and my absurdly slow machine - it must be frustrating to help me because every time they ask me to do anything that would take someone on a decently function computer one or two seconds to do, it turns into thirty seconds or three minutes or more for my computer and none of them ever lose their patience. I give them a lot of credit for that.
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Date: 2006-06-16 05:17 pm (UTC)